KPIs – Key Performance Indicators, they help you measure whether your firm is a success…
But what are you measuring? Are you measuring the right things?
Most firms are guilty of measuring what they think is right rather than measuring what matters most.
Financially-focused measures are of course important, but do they drive real change in the actions you take to change the results of your firm?
It’s easy to accept the ‘way things have always been’ and continue to measure what you have always measured in the past, but your firm may be a risk if you don’t measure what matters most to your clients.
Your decision-making and actions will change when you and your people use client-focused KPIs.
Here are 4 helping hands to get you started, put these 4 things to work in your firm today and improve the success and profitability of your firm by measuring what matter most to your clients:
- Get your team involved in the discussion about the KPIs that matter most to your clients. You team will come up with the things you hadn’t thought of plus getting them involved at this stage will make them feel part of the whole process
- Narrow the numbers of KPIs down to a handful that you think will (at this stage) work for your firm, remember don’t over complicate things – this is a new process and as you and your team evolve you can always add and remove KPIs
- Set these KPIs out on one page. Keep it simple, make it easy for your team to work with
- Use the one-page of KPIs all the time, make it the stand alone measuring tool for your firm.
Click here to learn more on how a one-page plan measuring the KPIs that matter most can drive real change in your firm.