The success of your accountancy firm depends on your clients, without them you would not have a firm. The future of your firm depends on keeping these clients
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What happens to your client experience when you take the time to identify your client groups?
Loyal clients help grow your firm; loyal clients come when they have a winning client experience with your firm.It sounds simple but in this highly competitive, social media
Your accountancy firm wins when you take client experience seriously
Your clients determine the future of your firm. Make a mistake, fail to treat a client well, miss a delivery or deadline or deal with a problem badly,
Ask the wrong question and you send your clients to your competition
We all know that asking the right questions is key to success, that asking the wrong questions can have the opposite effect and that this applies, not just
The numbers don’t lie when it comes to client loyalty
When it comes to growing your firm, it’s clear that you must take your client service seriously.How you handle your clients and how you treat them when something
Take more risk with a better guarantee for the success of your accountancy firm
There is no doubt that a compelling guarantee will give your firm a competitive advantage.Think of it like this:Two identical products, two identical services, two online book stores,
Start with a yes-tag question and change the outcome of conversations with your clients…
Asking the right questions transforms the conversations you have with your clients.Asking the right questions builds better relationships with your clients.Asking the right questions turns prospects into clients.Start
Ask the wrong questions and you fail to build value for your clients
Your firm is successful because you have won business and convinced clients to buy from you, and some have bought again and again.The current success of your firm
If you don’t build value in your firm, you don’t build your sales…
When it comes to securing existing or future business with your clients, the questions you ask are fundamental to your success.When you use a proven framework and ask
Can a simple question make a big difference in your accountancy firm?
It’s so easy to get bogged down with the day to day business of just getting the job done.In fact, like most business owners you probably spend most