You want your firm to be successful!

You want the best team, the best products and services, the best customers and a healthy profit!

To achieve all of this you have to have a healthy and honest firm.

This means that if a difficult conversation needs to be had, you need to be equipped with all the skills to be able to handle it.

Handled badly a difficult conversation could see someone shut down and stop participating in finding the solution.

It might also result in a fierce and strong expression of emotions when things are said that cannot be taken back.

If you go into the conversation all guns blazing you are unlikely to get the outcome you desire, however rather than treating these conversations as a ‘blame game’ message delivery exercise, treat them as ‘learning conversations’