Your clients are at the heart of your success, and their experience of working with your firm should be the focus of your attention.

Client care ought to be a top priority for all accountancy firms. It’s surprising, however, how many firms take their clients for granted, focusing on simply doing the technical work and forgetting about the client's view of the relationship, leading to an average or even miserable client experience.

How is your customer service?

Are you guilty of taking your customers for granted?

Encouraging great client care is a challenge for any accountancy firm…

…but it’s worth remembering that your client care programme determines your clients' experiences with your firm…

…and your clients’ experiences determine the success of your firm.