Your clients are at the heart of your success, and their experience of working with your firm should constantly be at the forefront of your mind.

Client care should be a top priority for all accountancy firms, however, it’s surprising how many firms take their clients for granted…how many firms focus so hard on just doing the technical work for their clients and forget about their clients’ experience of the relationship.

And it’s surprising how many firms deliver average or even miserable experiences for their clients.

How is your customer service?

Are you guilty of taking your customers for granted?

Encouraging great client care is a challenge for any accountancy firm…

…however it’s worth remembering that your client care programme determines your clients’ experience…

…and your clients’ experience determines the success of your firm.