Whenever an accountancy firm improves their human focus - team and clients - the firm builds sustainable success throughout their firm - please check out some of their stories below...
Generally, I felt I knew what we need to do in the Practice but was struggling to bring the senior team along with me. I also felt that we needed an external mentor to hold us to account and keep us focused
Warren McCleary
I was actually initially against joining however my business partner attended a taster day hosted by Paul and Doug and his feed back was to go to the next presentation which we did. I have remained an AGA member due to the continued support by the whole team
Nick Pinfield
Sam Gooding
If you're to acheive the sustainable success you seek...
...here are 2 things you can be absolutely sure about:
1. your firm's success Depends on Your Client Loyalty...
Loyal clients are more than just 'satisfied' clients.
Loyal clients help grow Your Future Firm because they are:
Diassatisfied, disgruntled or disloyal client will argue about your price. They may well resist buying additional services from your firm. And in the worst cases, disloyal clients may well put other business leaders off working with you, before they decide to leave for another firm.
Build client loyalty and you build a more successful firm...
It matters not if you're an independent or private equity backed consolidator or even a start-up, client loyalty is vital to the Theirsuccess of your future firm.
2. Client loyalty depends on your team...
Client loyalty depends on your firm's ability to deliver 3 things:
An engaged and enthusiastic team will deliver all 3 for your clients.
Consider the alternative:
- 1A disengaged team will struggle to achieve time commitments to clients and jeopardise client loyalty
- 2A disengaged team will generate repeating review points on accounts files and other jobs that risk slowing jobs down and reducing the profit per job
- 3A disengaged team might fail to call back a client promptly or respond to an email in a timely and caring way which might frustrate your clients
What your team do and how they do it either risks or supports your firm's client loyalty. Could you be doing more to build your team's engagement and enthusiasm and help build client loyalty?
Build Confidence in Your Firm's Future
If you want more confidence about the future performance of your firm, chances are you're willing to challenge the status quo in your firm. If you're ambitious and willing to challenge the status quo, one of these 4 options might appeal to you:
Your Firm's Future
Build your own pathway to a brighter future for your firm.
Use the 8 questions and supporting examples in this pragmatic book to unlock Your Firm's Future success.
"The 8 questions have had a profound effect on our business" - Subarna Banerjee, Managing Partner, UHY HAcker Young
Strategic Health Diagnostic
Answer the 8 questions of strategic health and you'll get a score for your firm's strategic health. You'll also get a clear idea of where and how you can improve Your Firm's Future
Accountants Growth Academy
Join a group of like-minded ambitious accountants and resolve pressing challenges holding your firm back. Together we'll build the future firm you really want to lead...
1-2-1 Strategic Health
Work exclusively with an advisor to challenge the status quo in your firm and help transform your results. Let's work together to help better connect your team with your clients and to the KPIs that drive Your Firm's Future success.