One of these three factors is most likely to result in a referral to your firm:
- The technical quality of your work
- The speed and timeliness of delivery
- The care and attention you show your clients
Technical work and timely delivery certainly matter – but they are expected. On their own, they are no longer enough to help you retain high-value clients or to grow fees.
What is it that makes clients refer you to others, stay with you, and accept price increases? It’s the feeling that they are genuinely cared for.
The Remarkable Client Manager Programme helps your client managers develop the client care mindset and skills that create loyalty, even when things don’t go perfectly.
Because here’s a timeless truth:
Clients forgive mistakes...
...but they rarely forgive indifference
Investing in your client managers’ skills and mindset means more referrals, higher fees, and stronger long-term relationships, with the added bonus of less reliance on partners or directors.