Make difficult discussions a learning opportunity in your accountancy firm…
Mastering the art of difficult conversations can help reduce the hassle, stress and challenges in your firm.
Managing difficult conversations well using the skills shared in this Business Bitesize report can propel you to both greater profits and to more success in your firm.
Here are 4 helpful hints for you when faced with a difficult conversation:
- Decide on whether to deal with it or drop it – if you decide to drop it then you must move on, if you deal with it then it must be seen through to its resolution otherwise you will lose credibility.
- Extend an invitation to have the discussion – make it sound like a positive meeting, not a reprimand and make it clear you are looking to resolve the issue. This prevents the other party being defensive from the outset.
- Pursue a learning conversation - using the ‘three truths’, be sure to seek out the ‘third truth’ - this is the key to resolution.
- Acknowledge your differences - the feelings in your two contrasting views, but seek mutual understanding and look to move forwards together.