Client Experience - what is it?
Put simply it's how happy your client is, with your product or service, your delivery of this product of service and how they are treated by you and your team - throughout their entire journey with you - and every touch point matters.
It's about how much they trust you, value the work you do, how you make them feel and the relationship you have as client and accountant.
This is down to you.
In the blogs below you will see common themes crop up on how to make the experience your client has with your firm magical, they are:
- Asking the right questions
- Actively listening to your clients
- Discussing your clients personal and professional goals
- Communicating the things that matter to your clients, not you
- Getting to know your clients
- Working with the right clients
- The importance of team behaviour
- How to build value and loyalty
- and many more...