If there are two things that ultimately, fundamentally influence the success of your accounting firm, it's your firm's ability to retain and recruit the right people and build your team and to recruit and retain the right clients.
So, it was a real pleasure to welcome Andrew Jordan of Connect 4 onto a podcast discussion where we actually unpacked, thanks to Andrew's experiences at BDO, his experiences of establishing Fathom in the UK (the KPI reporting tool, Fathom), and his experiences of founding and growing Connect 4 in the UK.
Andrew shares some brilliant insights into building client relationships and therefore building the loyalty clients have for your firm, their willingness to stay, to buy additional services and also recommend you and your firm, but also how your approach to client relationships has a serious impact on your ability to retain and therefore probably recruit new high quality team members.
So why not join Andrew and I on this Humanise The Numbers podcast and see what you can take from it and apply it to your firm, so that you can help transform and grow the success of your firm.
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