Handling problems creates raving fans… and more referrals

It’s guaranteed… …you’ll not be perfect at delivering all your services to all of your clients all of the time. Agreed? What’s also certain is that the way

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Remarkable referrals and recommendations

Maybe you feel a natural resistance to asking for referrals? Maybe not? On my travels to various accountants around the UK I’m exposed to many different responses to

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Increase the number of new-client leads for your firm

According to a rather large survey*the number 1 biggest source of new clients is… …REFERRALS I know! No shocks there! *From a 2009 survey of 231 American buyers

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