Accountants Growth Academy Resources

Voco, Solihull
6th November 2025

We talked through this framework on the day.

OWNERSHIP                BLAME

ACCOUNTABILITY     EXCUSE 

RESPONSIBILITY         DENIAL

We talked through this framework on the day.

COMPASSION (CARE)
COMMITMENT 
CURIOSITY 

o avoid the negative consequences of mis-managing conflict, build your crucial conversation skills to better resolve these important issues, improve results and preserve, or even build, stronger relationships.

Why put up with broken promises, missed deadlines and bad behaviour that hold your firm back?

Then build your 'difficult conversation’ skills and set yourself up for greater success with your team, with your clients and even with your family!

When you ask the right questions, in the right way, you improve your chances of success.

Crucial Accountability offers the tools for how to hold people to account, mastering performance discussions, resolving problems and getting results.

Tom Peters, recognised as one of the world’s most influential business
commentators and authors suggests “...if you read only one management book... this decade... I’d insist that it be Crucial Accountability" 

Over the last 30 years, the team at Crucial Learning have been researching, testing and formulating the strategies needed for better human relationships. In their book, Crucial Conversations: Tools for Talking When Stakes Are High, all of these insights will be at your disposal.

Schein shows how to display from the moment of first contact how to be committed to help, by caring and being genuinely curious to move relationships of professional distance to relationships of personalised trust and openness. 

The meal the night before will be on Wednesday 18th March at 7.30pm

The workshop will be on Thursday 19th March, starting at 9am.