Asking your clients open questions in a timely manner will give you the information that you need to help and advise your clients.And this level of client care
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Review your client list to change the future of your accountancy firm
When was the last time you reviewed your client list? The full list…When you look closely at it, you’ll see an imbalanceThe chances are that 20% of your
When it comes to rewards in your accountancy firm, variety is the spice of life!
Most of us like variety much more than predictability.Even something as simple as a voucher from a supermarket is more appealing when there are different options, we like
Train your team to challenge your clients for increased sales in your accountancy firm
Whether you sell complex solutions or simple products and services, one thing is clear, buyers are more informed than ever before.With the information they can gather online, including
What if you’ve had client care wrong in your accountancy firm all this time?
Clients will only stay loyal to your firm if they have a good reason to. As a result, you have to work even harder to keep your clients
Be better at selling your firm to your prospects and clients…
Most people don’t like ‘salespeople’… If you ask your team to describe a typical salesperson, they may use words like 'pushy' or 'aggressive'. They may describe the car
Turn your accountancy firm’s satisfied clients into raving fans…
Step into your clients’ shoes for a moment and ask yourself these questions…If I were a client using my accountancy firm would I be happy with being simply
Think of Rudyard Kipling during your client conversations…
Asking the best questions, in the best way and at the best time has huge potential for changing the results you achieve for your accountancy firm.Rudyard Kipling is
How client-focused is your accountancy firm?
As a partner or senior manager of your accountancy firm, you already know client care is a crucial element of your firm’s success.Every contact your clients have with
Guarantee what matters most to your accountancy firm’s clients
What sort of guarantees are enough to compel prospective clients to buy from you and not your competition?If your guarantee does not tap into the most pressing concerns